I am a self-motivated person, who is willing to go above and beyond on any task or project and develop valuable skills on my own time and capability. I have strong work ethics, values time and attention to details. My skills include data entry, project management, and computer literacy.
Education: Bachelor of Science in Arts and Letters Major in Journalism
General Virtual Assistant Training - ProVAPH by Coach Dham
Graphic Design
Social Media Manager
Facebook Ads Manager
Data Entry
A visual communicator, often employed or contracted by in-house teams or design agencies to give a visual identity to a company’s message.
Data entry Keyers are responsible for inputting a high volume of data from multiple sources into a database, ensuring that all.
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Work to promote and strengthen an organisation's brand(s) using social media platforms.
2018 - 2021
Verify accuracy and completeness of order information/order scrubbing (e.g. missing address, customer information, phone number, facility and circuit information, etc.) by accessing multiple systems and researching to resolve all missing order information.; Responsible for processing order requests received from sales for circuit upgrade, changes or new site installation; Work directly with sales and keep them updated throughout the cycle; Participate in an on call based on business need
2011 - 2018
Create/issue disconnect order numbers (USO – Universal Service Order) for T1 and Ethernet circuits; Monitor completion of USO’s to ensure that customers order is progress and is completed in a timely manner; Assist in monitoring issue trends, escalating such trends to supervisor/SMEs to determine appropriate actions necessary to eliminate future occurrences and improve service levels; Handled calls addressing customers inquiries such as returning their router, order status and cancellation of their disconnect requests
2009 - 2011
Answered email and postal correspondence; Instructed agents how to compose effective email and whitemail process; Assigned to the Finance and Administration Team - Process customer requests and where applicable, process credits/adjustments to customer accounts; Conducted quality audits of agents; Communicated and explained updates and important information to the team; Spreading product knowledge to the CSR's; Updated existing procedures; Participated in creating of new procedures, routines
